Did you receive marketing texts in Florida from a number you couldn’t call back?

The allegation

Attorneys are investigating whether businesses sent promotional text messages to Florida consumers while displaying sender numbers that could not receive return telephone calls or connect recipients to the business responsible for the texts. The investigation concerns potential violations of Florida’s caller-identification requirements.

Who may be affected

Florida residents who received promotional text messages from a business and could not call the displayed sender number to reach that business. Relevant evidence includes screenshots showing the messages, sender number and dates, together with details of unsuccessful callback attempts.

Why this matters

A visible sender number may offer no practical way to reach the business by telephone. Florida law includes requirements concerning the ability to call back numbers displayed through caller-identification services. The investigation will examine whether those requirements were met.

What happens next

If enough affected individuals come forward and the facts support viable legal claims, Access Law Group or a co-counsel firm may file a putative class action. Investigations may also be closed without a filing if attorneys conclude the case is not viable. Submitting your information does not commit you to anything and does not create an attorney-client relationship.

This investigation is written and curated by attorneys at Access Law Group. Last reviewed November 7, 2026. Attorney advertising.