Did you receive Bergdorf Goodman marketing texts from a number you couldn’t call back?

The allegation

Attorneys are investigating whether Bergdorf Goodman promotional texts sent to Florida consumers displayed a sender number that could not receive return telephone calls. A previously filed complaint alleges that marketing texts displayed short code 79401 and that a call to that number could not be completed. These are allegations, not findings of wrongdoing.

Who may be affected

Florida residents who received Bergdorf Goodman promotional texts, including messages from 79401, and could not reach the business by calling the displayed sender number.

Why this matters

A visible sender number may offer no practical way to reach the business by telephone. Florida law includes requirements concerning the ability to call back numbers displayed through caller-identification services. The investigation will examine whether those requirements were met.

What happens next

If enough affected individuals come forward and the facts support viable legal claims, Access Law Group or a co-counsel firm may file a putative class action. Investigations may also be closed without a filing if attorneys conclude the case is not viable. Submitting your information does not commit you to anything and does not create an attorney-client relationship.

This investigation is written and curated by attorneys at Access Law Group. Last reviewed November 7, 2026. Attorney advertising.