Federal Trade Commission v. Amazon.com Inc

What this case is about

The Federal Trade Commission is suing Amazon, alleging that the company made it intentionally difficult for customers to cancel its Prime subscription service while making it deceptively easy to sign up. The FTC claims Amazon used manipulative design tactics, sometimes called 'dark patterns,' to trick consumers into enrolling in Prime without their full understanding or consent, and then buried the cancellation process behind multiple confusing steps to discourage people from leaving. The agency also alleges that Amazon continued charging customers who had tried to cancel. The proposed class includes consumers who were enrolled in Amazon Prime without clear consent or who were charged after attempting to cancel the subscription.

What happens next

The case is in its earliest stage. The defendant has not yet responded. Class certification — the court's decision on whether the case can proceed as a class action — typically takes 12 to 24 months after filing.

Source: CourtListener docket entry. This summary was generated automatically and may not reflect subsequent filings.