Consumers are suing Thryv, a business software and marketing services company, alleging that the company enrolled customers in automatically renewing subscription plans without clearly disclosing the auto-renewal terms before purchase. The plaintiffs claim that Thryv failed to adequately inform customers that their subscriptions would automatically renew and that charges would continue unless they actively cancelled. Customers who tried to cancel allege they faced difficulties doing so and were charged for additional billing periods they did not intend to authorize. The proposed class includes consumers across the United States who purchased Thryv subscription services and were subjected to these allegedly undisclosed or insufficiently disclosed automatic renewal practices, resulting in unwanted charges to their accounts.
The case is in its earliest stage. The defendant has not yet responded. Class certification — the court's decision on whether the case can proceed as a class action — typically takes 12 to 24 months after filing.
Source: CourtListener docket entry. This summary was generated automatically and may not reflect subsequent filings.
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